Frequently Asked Questions

What exactly does this tool do?

The Stay & Go EV Emergency Release Tool manually releases a stuck or locked NACS (North American Charging Standard) charge connector from inside your vehicle. When a Supercharger connector won't unlatch — due to a software glitch, power outage, frozen screen, or malfunctioning stall — this tool provides a fully mechanical override so you can disconnect and drive away in seconds.

When would I actually use this?

The most common scenarios: your touchscreen freezes and the charge port command won't respond; the Supercharger stall has a hardware malfunction and the connector locks; a power interruption holds the connector in the locked position; or you need to leave quickly and cannot wait for the normal software unlock sequence. It's designed to stay in your glove box as a backup — there when you need it, invisible when you don't.

Tesla already has an emergency charge port release. Why do I need this?

Tesla's built-in emergency release (the pull cord in the trunk area, or the door method on some models) disconnects the charge port, but it requires you to exit your vehicle and physically access the connector from outside. Stay & Go releases the NACS connector from inside the car — window cracked, door closed, without stepping out. That difference matters in a parking-lot situation, at night, or any time leaving your vehicle isn't safe or practical.

Does it require electricity, an app, or internet?

No. The tool is 100% mechanical. No battery, no electronics, no software. It works regardless of whether your car's screen is on, frozen, or completely off. There's nothing to charge, pair, or update.

Will this tool work on my Tesla?

Yes — the Stay & Go EV Charging Release Tool is compatible with all Tesla vehicles equipped with the NACS (North American Charging Standard) connector: Model 3, Model Y, Model S, Model X, and Cybertruck. It also works with any other NACS-equipped EV. Not sure if your vehicle qualifies? Email us at stayandgoev@gmail.com and we'll confirm before you order.

How do I know which version to order?

Not sure? Email us at stayandgoev@gmail.com with your Tesla model and year before placing your order. We'll confirm the right version for you. And if there's ever a mismatch after your order arrives, our 30-day return policy has you fully covered — no questions asked.

Do I need to do anything to my car to use it?

No modifications required. The tool works with your existing NACS charge port as-is. No installation, no calibration, no changes to your vehicle.

How difficult is it to use?

Very straightforward. Insert the tool through the window, engage the release mechanism, and the NACS connector unlocks — typically in under 3 seconds. No training or practice needed beyond a quick read of the included instructions.

What if my screen is frozen or my car won't turn on?

That's exactly what this tool is designed for. Because it's fully mechanical, it works regardless of your car's software state or power condition. No screen interaction required.

Why does this cost $114.99?

This is a precision-fit mechanical tool engineered for a specific connector type under stress conditions. It needs to work the first time, every time you reach for it. We built it to last — not to be the cheapest option available. Our 30-day return policy means there's zero risk in trying it: if it doesn't meet your expectations, return it for a full refund.

Why should I trust Stay & Go EV?

We're a small company founded by EV drivers in Twin Falls, Idaho — we built this product because we experienced the problem firsthand. We respond to every email personally, back every order with a 30-day no-questions-asked return policy, and stand behind our Emergency Replacement Promise. Reach us any time at stayandgoev@gmail.com.

How long does shipping take?

Orders are processed within 1–3 business days. Standard U.S. delivery typically takes 5–10 business days after shipping. You'll receive a tracking number by email once your order ships. If you haven't received tracking within 4 business days of your order, contact us and we'll look into it.

What's your return policy?

We offer a 30-day money-back guarantee. If you're not satisfied for any reason, contact us at stayandgoev@gmail.com within 30 days of delivery for a full refund. No questions asked.

What is the Emergency Replacement Promise?

If you ever use this tool in a genuine emergency situation — meaning you actually needed it to get unstuck at a charger — contact us and we will send you a free replacement. Drivers who actually needed this tool in the field deserve to have a fresh one ready. No hoops, no forms, just email us at stayandgoev@gmail.com.

What if my item arrives damaged?

Contact us immediately at stayandgoev@gmail.com with a photo of the damage and we'll send a replacement or issue a full refund — no return needed.

Still have a question?

Email us at stayandgoev@gmail.com and we'll get back to you within 24 hours.